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I came here for a bath.
But it's not written here how would I know.
It's not written in the room.
It's better to ask at the front desk.
(Ukai Naoya) Excuse me.
(Otawara) How can I help you?
- Eh? - Huh?
Are you angry?
I'm not angry.
Where is the large bath?
We don't have that here.
We came here especially for a morning bath.
I'm sorry... the robe you're wearing...
is only for indoors.
Hey, I would like to visit a place…
(Pierre Tanaka) I... English...
I... can't... speak... English.
You're speaking English right now!
Sorry.
- Excuse me. - Yes.
I've already said I can't speak English!
Eh?
(Abe) I'm sorry. This place...
is being cleaned.
(Naomi) I am sorry.
I am cleaning this place now.
(Hattori) Please excuse me.
Sorry to have kept you waiting.
- Here's the chopsticks - That doesn't matter.
- Where's the natto? - Do you have pickled radish?
Okay!
(Haru) Hey, Head Chef! (Eguchi) What?
What to do now? The guest...
- wants miso soup. - We don't have that.
- We already have 3 types. - They insist on miso soup.
Well...
just serve the instant type...
that we use for employees.
- And salted salmon too. - What guest is that!?
- Do you have pickled radish? - No!
This is a European style hotel!
Haru! Get the salmon originally for meunière add some salt and grill it.
And after the robe-wearing group has left sprinkle some salt. (To ward off evil)
Eguchi-san, very well said!
What a bad day!
Who brought that group in!?
(Sakurai Sana) Thank you very much! Take care!
(Tokisada Masao) They finally left.
- (Tanzawa) That was terrible. - Sorry.
Has the storm left?
Kozue-san.
What's wrong with them?
Yesterday night they kept asking if we have karaoke.
An old man even asked our female part-timer...
to sit beside him.
General Manager!
This Grande Inversao Hotel...
is not a hot spring inn.
Please don't accept cheap tour groups anymore.
During your father's time...
he never depended on travel agencies.
I just...
wanted to increase sales... as we have debts.
But it was your brother who got into debt.
Anyway, what about today's reservations?
Only one the guest in Por-do-sol Suite.
It's Sasagawa-sama, who visits every five years.
Then the bar will be free.
Ah, but we need to prepare welcome drinks.
Let's talk upstairs.
General Manager.
An important guest will check into the suite today...
'That' type of guest will be a problem.
Our quality will drop.
Please get him out of here.
Okay.
Excuse me, sir.
Sir?
Uh, what am I doing?
Can't bring in tour groups.
And what's with the "our quality will drop".
Well, it's true... the past was different.
No one would sleep in the lobby back then.
Are you a staff here?
Yes.
Sorry, I was too sleepy.
Yes... ah... no.
I know, it's bad...
to sleep here moreover, with this look.
I may have affected the high status of this hotel.
I'm sorry.
It's because I didn't have enough sleep.
It's not like that.
Is there a room?
Sorry for the immediate request...
if there's any vacant room I'll reserve it.
- Reservation? - Yup. A suite please.
- Suite? - What's that called? That room.
Ah... Por-do-sol Suite.
Por-do-sol Suite?
A reservation please.
Ahh, didn't expect Por-do-sol Suite to be booked.
I'm sorry.
However, the Gallo Suite you're having...
is a wonderful room too.
But... the rate is...
220,000 yen per night.
Is this alright?
- It's good. - Ah, yes...
please make a restaurant reservation for me.
I'd like a course and let the chef decide what to serve.
Certainly.
Do I carry my own luggage?
No... please.
Yes! Let me carry it for you.
I'm so sorry!
No problem! No problem!
(Pierre) The key is here.
If you need anything...
please contact me I'll come over immediately.
Can you get these for me? They're all magazines.
This is...
I'm sorry there are 20 types of magazines...
I'll pay you when you get back here.
And can I have a coffee pot?
Certainly.
Kozue-chan don't drink during noon.
Cocktail before work.
Normally, people drink coffee before work.
Well, maybe the Russians do it...
since it's cold there.
Kozue-chan... is your heart cold?
Tokisada-san.
The way you speak is embarrassing.
Yet you're still charmed by me.
The word "charmed" is not used anymore.
Come to me.
Let's walk through life together.
You know? Rumored to be the most influential hotel in the hotel community...
Baliston Hotel.
My junior from university days is a Sales Manager at their Aomori branch.
You said that before.
When I met him at a reunion I told him our hotel is for sale...
and it seems their side is interested. Don't tell anyone okay?
If this works out I'll become the General Manager here.
What will happen to that woman, the current General Manager?
Just find an excuse to kick her out.
Of course, the predecessor Gou-san was a great hotelier.
He took good care of me too.
But his children are terrible.
The son took over this hotel then got into debt and ran away.
The daughter is like that.
Yes.
I agree with the idea of kicking her out.
Kozue-chan.
You seem to dislike Sana-chan.
Just because she is Gou-san's daughter...
she got to the top. I won't let her off easily.
Just be patient for little bit more.
I already sent her the takeover proposal plan.
I got Tanzawa to write it.
(General Manager's Office) He ended up staying here...
Surely, Tokisada-san and the others will complain to me again.
This hotel is finally at edge of the cliff... (Reading the hotel takeover proposal)
I'm not suited to be the General Manager.
What should I do?
What sound was that?
Did you hear something?
Me too... recently...
sounds coming from that hole.
The chute that we don't use anymore?
Well, this place is old.
Someone's grudge from beyond...
Stop... I may look like this but I can't handle occult stuff.
Kozue-chan, so cute! I'll accompany you.
That's occult too. Then I'll...
You scared me!
Hattori! Don't walk around without sound!
You made that sound just now, didn't you? You're the occult one.
A guest is now staying in the suite.
- (Naomi) Come! - Wait!
Again!
Tokisada-san not here?
- At the bar, surely. - Why are you so flustered.
The guest in Gallo Suite is a bit weird.
Gallo Suite?
The General Manager let him stay here. He's a strange person.
And he sent me to buy some strange magazines.
I've never heard of those magazines.
'Legal World Monthly' 'The Little Chick and Me' 'Lullaby Mania'
20 types of such magazines!
She never brings in good guests.
I've had enough of this hotel!
Then just quit and go teach English conversation.
What?
How many times do I have to tell you?
I've been in Japan since elementary school!
Furthermore, I'm half Portuguese. I can't speak English.
And I grew up in Indonesia.
Then what's your mother tongue?
(Haru) Let's start preparation.
Sasagawa-sama that made a reservation today...
stays in the Por-do-sol Suite once every 5 years right?
No problem. She has lamb every time.
I heard this from the previous head chef that I followed.
It was lamb but he didn't use rosemary.
He should've tried to take out the lamb smell.
Eguchi-san, you're cool. Shall I prepare some rosemary?
- Already did that. - Great!
- You're noisy. - What shall we do?
I'll die if I stop moving.
- Are you a tuna? - Thank you!
But I 'move', not 'swim'.
Then just peel the potatoes.
Yes! Horai Haru is going to peel the potatoes!
(Eguchi) Please...
You're so tall... but move around with no sound!
Hattori-san... are you a descendant of a ninja?
The other guest in the Gallo Suite...
has a dinner reservation.
General Manager, please do your job properly.
- Sorry. - The guest in Gallo Suite...
is the man that slept in the lobby?
Why did you let him stay?
But, to refuse a guest...
After the strange tour group...
- is guest number 8? - Guest number 8?
A troublesome customer.
He has lots of postcards.
The amount is not normal.
Making an urgent restaurant reservation...
Asking for room service so soon...
Furthermore, 20 types of magazines.
And they're the types that are not sold in convenient stores.
Today...
Pierre is the only one responsible for the guest rooms.
He needs to be in charge of...
Por-do-sol Suite's Sasagawa-sama.
Then...
- I'll do it. - Of course.
First, just buy all the magazines right?
Yes, but... I'll not be responsible.
Anyway, I'm going.
Really...
Alright then, we need to make preparations to welcome Sasagawa-sama.
Cleaning is done?
Almost.
(Naomi) Ha~! Preparation completed.
We just barely completed in time...
because you were playing while cleaning!
Eh? Wait!
A reversal?
Reversal!
This is awesome! Naomi...
Naomi? Naomi?
Please stop taking the toilet paper home.
Look, the toilet paper in suite rooms is a bit silky.
Ah... did I replace the toilet paper in Gallo Suite?
That suite was cleaned some time ago and then left untouched...
will it be alright?
Since it wasn't used it's probably not dirty.
Murakoshi... Murakoshi go! Go Murakoshi!
Murakoshi! Murakoshi Murakoshi!
Murakoshi! Murakoshi! Murakoshi...!
Okita...
Okita is fast... Okita is always fast.
Why didn't Murakoshi go faster near the end!
Hey! Haru.
Why did you peel so many potatoes?
I was overeager... hehe.
Don't laugh. This amount...!
But I have an idea...
a plan on how to use these potatoes.
You?
Now, I may look skillful like a master, but...
I was originally hired to be a patissier.
Excuse me!
Can someone make some coffee?
There's only Edagawa-san at the F&B Department today but...
she drank too much and is drunk now.
Why do you have to bring trouble to us because of that.
Eguchi-san, please! I'm busy preparing the dessert.
Me?
- You can do it! - You think I'm a fool!?
Thank you!
Hot...!
What was that!?
Good.
I was shocked! He put his shoes outside the room.
When I asked him...
he wanted me to polish them.
But they're already shiny.
He put his shoes outside...
There was also one such refined guest in the past.
Who is this man?
I see...
Okay, this is my deduction...
he'll make troublesome requests one after another...
if we can't fulfill them, he'll refuse to pay for the room.
Then he'll send complaints with all those postcards...
and use them to fabricate evidence against us!
How is my deduction?
- Sorry, can you repeat? - Forget it!
Return the shoes as they are they're clean enough.
I've bought them!
Only 'Lullaby Mania' is not available. It has to be ordered.
For the time being... 20 types here.
Eh? All together 20 types right?
But the list...
I wanted this so I added to the list.
Sorry.
Well then, I'll deliver them.
Ah, these shoes too. They've already been polished.
They belong to Ukai-sama? Okay.
This hotel magazine...
- I like it. - I don't want to know.
Sasagawa-sama of Por-do-sol Suite...
will be arriving soon.
I am very sorry. 'Lullaby Mania' is not available.
That magazine is not easily found.
The shoes...
They've already been polished.
- Thank you. - You're welcome.
Ah, the postcards? You're thinking what...
- ...I want to do with them? - No.
For New Year's wishes? No, the season is not right.
Ah...
- Can I have some more coffee? - Certainly.
And one more request.
- Yes? - I'd like to have a swim.
Eh? It's April now.
Just playing in the water.
So, please prepare the pool.
Prepare the pool?
That swimming pool.
But that looks too dirty to swim in.
Can it be ready in 3 hours?
But since a few years ago, we keep the pool closed until summer.
Please think of something. Thank you!
Certainly.
Thank you very much.
Welcome.
(Sasagawa Kanako) I've reserved the Por-do-sol Suite.
Sasagawa-sama?
We have been waiting for you.
(Sasagawa Nanami) Oh my!
What's wrong?
He looks scary.
Ah! Welcome back.
Sasagawa-sama... It's been 5 years.
Yes. I've brought my granddaughter this time.
Eh?
You see, in the past...
- Huh? - Er... no.
I used to come with my husband.
Oh~~~.
Enjoy your stay here... treat this like your own home.
He asked for more coffee although there's still a lot left.
- Let me do it this time. - What do you mean?
Maybe the guest didn't like it So, let me do it...
The coffee I made was bad?
- Thank you! - What...
are you thanking for?
This way please.
- Hello. Good day. - Hello.
You're staying in Por-do-sol Suite?
I really envy you. That's the best room.
- I wanted that room too. - Sorry.
Grandma stays here once every 5 years.
But this is the first time for me.
Well, it's the right time.
Eh?
Yes.
I'll show you around. Excuse me.
Pool? In 3 hours?
This is it! He's starting to cause trouble.
Cause trouble?
Draining the water, cleaning, and refilling.
Getting the people to do it will need time and money.
He purposely requested this to create trouble.
- Sana-san, you should've refused. - But...
Even though you know we're being stepped on...
We can't afford to spend more money!
Please go turn him down now.
Tokida-san said this before...
it's easy to say NO but...
trying our best to satisfy a guest is true SERVICE.
That guest just wants to cause trouble.
- I don't think so. - Well, first...
we should ask him to pay the room fee.
The room price is 220,000 yen. Course dinner is 22,000 yen.
Two pots of coffee, 4800 yen.
Ah, the magazines too.
Only minor things but they are not cheap.
Total is 13,000 yen. Grand total is...
259,800 yen What to do now?
But he is still staying here...
we should only bill him when he leaves.
Why are we called here?
No... but... because... to discuss the pool's situation.
Anyway, we don't have the money to change the pool's water.
Then we do it ourselves.
(Everyone) Eh!?
No, I'll do it by myself.
Everyone, sorry you have to gather here.
- That's not easy. - Can you finish in time?
Only 3 hours...
I'll make the preparations.
(Nanami) Grandma. (Kanako) Yes?
You married grandpa here?
Yes.
We made a promise at that time...
to stay here together every 5 years.
It's the encouragement for us to work hard.
Your grandpa took this promise seriously.
But, last year...
So, I thought of coming here alone...
but then, you entered junior high school.
I'm so happy you brought me here.
However...
it's different from what I thought.
Eh?
It's nearly 300,000 yen right?
For that much...
To grandma...
this place is a dreamland...
watching over both of us.
But they don't even remember you properly.
No...
they greeted me with 'Welcome back' didn't they.
Well, yes...
Sure enough, I'm not suited for this...
I'm disgusted!
- What happened? - That woman...
acting like she is the victim...
when she was the one who brought in all the problems.
It was all because of her.
Calm down. Chewing ice won't cool your mind.
It's here again!
This sound again. It's a curse.
It's scary... Kozue-can... scary.
- Come hug me. - What's that?
You're the one who tried to calm me just know.
Yes.
Anyhow, what's that man up to with the pool!
Troubling us with this is just too much.
Yup.
He requested us to get magazines for him right?
There's a magazine related to law in the list.
Must be looking for a way...
to stay here without having to pay.
Is that so?
He's going to use all those postcards...
to make anonymous complaints against us!
That's a professional job!
(Win... Statute Books alarm clock)
Please let me win this 'Statute Books alarm clock'...
How am I going to do this by myself...
This is? Hey...
- Hey...someone! - What's the matter?
Ah..You scared me!
This is not good!
I wasn't really calling for you...
But since you're here...
Hattori-kun, do you know about this?
Ah..You scared me!
How is it, grandma?
It's delicious.
Yup... lost.
What the hell is wrong with today!
- Serve the dessert. - Yes.
(Eguchi) Hmm... you're really good...
using potato for the soup and the dessert.
Not sure how it will turn out. It was just a sudden inspiration.
(Haru) Sorry to have kept you waiting. This is sweet potato fromage.
Thank you.
This is delicious.
Yes, very delicious.
Right on!
Excuse me.
I'm Eguchi, the head chef responsible here today.
How was the food?
It was really wonderful.
Yes... thank you very much.
Thank you.
Because you ordered lamb the previous times...
we have prepared it this time too.
Okay.
But, the rosemary is a bit strong.
Yes, to remove the smell of the lamb.
It was delicious.
My husband didn't like rosemary.
Oh.
That's right. I remember it now.
This is called Gallo.
Father bought this in Portugal...
to use as the hotel's symbol.
So, the Gallo Suite I'm staying in...
is named after this?
Yes.
This is the bird's original position...
before it disappeared after a typhoon.
In Portugal, Gallo is a...
legendary bird that summons luck and miracle.
You know a lot about this.
Grande Inversao, the name of this hotel...
is Portuguese right?
It means great reversal.
You know a lot.
You're the General Manager?
I saw your name tag when we met in the lobby.
Oh, I see.
I really envy you.
Being the General Manager of this hotel.
What happened?
It's great to have this achievement at such a young age.
- There are many worries too. - Is that so?
Sorry for saying unrelated things.
What worries do you have?
No, something...
I think that I'm not suitable for this job.
Maybe so.
Huh?
I didn't expect you to reply so quickly.
If you personally think that way then it's probably true.
How to say...
Just wondering a bit about it.
Eh? What does that mean?
You want to quit because you're not suitable.
No, I don't plan to quit immediately.
Then, you still have the will to continue.
- Yes, of course. - That's good.
So, there's nothing to worry about.
If you have the will, it does not matter...
if you're suitable or not.
No, I can't say it doesn't matter.
Even now, you still want to continue?
Yes, just as I said earlier.
I just think maybe I'm not suitable.
Excuse me, so, what do you plan to do?
What to do...
You are like to do things your own way?
- Do things my own way? - After all...
doing whatever you want in this wonderful place...
is so much fun.
Besides, you're the General Manager the top person here.
You're complaining because you're used to your own ways.
- No, not really…. - Or is it that?
After being at the top...
you found out it was not easy...
and started to think about giving up.
Well, certainly, this hotel's situation is bad these days.
It's not like that.
I'm not here because I want the top position.
Then why are you still here?
I just don't want to be an embarrassment.
I can't give up on this hotel...
just because it's currently in a bad situation.
Sure, the situation is not great recently...
for me, it's full of memories and I love this place.
Many have realized their dream in this place...
I want them to be able to relive their dream here.
Therefore, I'll not give up on this place.
Then just do what you want to do.
Eh?
I'll do just that.
You've helped me remember a lot...
thank you very much.
Ah... the pool is ready. Enjoy yourself.
- It's not necessary. - Eh?
I won't go in the pool.
What?
The weather and water are both cold.
I understand.
Well then, please excuse me.
Wait.
Grandma.
Isn't it better to complain a bit?
Eh?
This is an expensive place.
We're not the same as the rich people staying here.
We worked hard to afford to stay.
You and grandpa save 5000 yen every month...
to come here once every 5 years.
But then...
this hotel is really bad.
I've heard about this before.
If staying here makes you even more sad...
let's just go home!
Please wait a while.
What?
Maybe...
Maybe we can see it.
See what?
Why did I do this by myself?
What is this?
Beautiful...
Grandma...
I'm thinking about your grandpa.
In this scenery...
we exchanged rings.
From then, once every 5 years...
we came here to view this moment of miracle.
So, this is the reason...
Really beautiful.
Just like that time.
Por-do-sol.
What?
It means 'sunset' in Portuguese.
That's why...
That man...
So, it is this time of year.
A moment of miracle.
The General Manager said that.
General Manager...
Sana-chan's father?
Of course.
He is the only one I accept as the General Manager.
He's dead.
Kozue-chan, you still can't forget him?
No.
Come to me.
I still remember.
- That day. - Stop it.
Don't be stubborn... Kozue-chan.
Deputy General Manager.
What the...! Don't just suddenly appear!
- Deputy General Manager. - Why one after another!? What?
It's bad! This... Please look at this.
What?
What? Baliston Hotel?
Deputy General Manager!?
- What is this? - It's what you're looking at.
- What is this? - It's what you're looking at!!
I'm staying in the Por-do-sol suite...
I'm Sasagawa.
Sorry I didn't greet you earlier I'm this hotel's...
Thank you very much.
I was so happy when I saw that again.
You're the one who cleaned and changed the water?
I just want to thank you.
I think my husband is very pleased too.
Thank you very much.
Now I understand why she was greeted...
with 'Welcome back'.
Grandma has really returned...
to that day.
While smiling, she said this is a dreamland.
It has been a long time. (Seeing her smile)
Thank you very much.
Likewise, thank you very much.
That customer... what is he doing now?
Ukai-sama!
He's the Deputy General Manager of Baliston Hotel.
Sorry to have kept you waiting. This is sweet potato fromage.
Thank you.
How is it?
Sorry for bothering.
Ukai-sama, how was it?
What do you mean?
No, that...
Did you enjoy the dinner?
Yes.
I'm so sorry I didn't realize it was you.
Sorry for the late introduction...
I'm the Deputy General Manager in this hotel...
Tokisada.
General Manager, why are you dressed like that?
He is the Deputy General Manager of...
Baliston Hotel.
What?
It's that top hotel right?
I am very sorry!
Everyone is gathered here to get a glimpse of...
the star of the hotel world.
Could you please tell us...
your impression of this hotel?
- No, I don't have any... - Don't say that.
This hotel is very nice.
It gives the feeling of a different era...
and makes me forget about my daily life.
Just like a gift box, so to speak.
Wow, such wonderful words.
But just the box, or this building to be exact, is nice...
Eh? What?
What does that mean?
I mean...
The pool should be a selling point but is dirty...
rooms are not cleaned properly.
My shoes were returned without being polished...
coffee was made without consideration of the guest.
Hot water system is old and not usable.
The restaurant course was prepared...
by someone who is arrogant and self-important.
Finally, the employees unnecessarily suspect the guests.
In addition, the General Manager is worrying about...
not being suitable for the job.
No, we don't suspect our guests.
Well, maybe I was suspected because I dressed like this.
No such thing!
It was like receiving a present...
happily opening it...
only to find bad things inside.
It felt like I was being harassed.
- No... no... no. - Hey. Hold on.
You're the one harassing us.
What?
If you had introduce yourself earlier...
- you'd be treated properly. - That's right!
Being tested like this...
I'm not planning to test you.
I have some feelings for this hotel...
so I came as a guest to have a look.
Then, I was disappointed.
And also, aren't you...
supposed to treat all your guests equally good?
Enough! Go home.
You don't even understand food.
Ah, about that.
Eguchi-san trained for a long time in France.
By the way, this surprised me!
I was really moved by this dessert.
This is the first time I tasted a dessert that can bring feelings...
- of happiness at the end of a course. (Eguchi) No, no... that dessert...
- Woohoo! - Don't take that seriously.
But this has nothing to do with me.
Excuse me.
Sorry for the trouble I'll leave now.
Please hold on.
Yes?
Just now you asked...
what I want to do, right?
Certainly, this hotel is bad.
Front desk staff is scary. Room attendant is easily frightened.
Cleaners are sloppy and even... take the toilet paper home with them.
A person who always drinks in the afternoon.
A personnel who complains about money.
There's also a person who wants to sell the hotel.
And then a General Manager who selfishly thinks...
she is not suitable for the job.
Truly at the edge of the cliff.
But I've seen the condition of this hotel...
in the past.
No... I want it to be better than what it was in the past.
A dream place full of smiles every day...
just like that guest today.
So...
Please work here...
together with us.
What? Please don't say anything rashly.
What are you talking about?
I've already decided to do what I want to do.
You see... this person works for Baliston...
Okay.
If you're serious...
I'll call Baliston now to resign.
What!?
At the edge of the cliff... isn't that great.
The people who laugh at the situation of this hotel...
have already given up.
From now, we'll make this hotel...
a dream place again...
just like it's name...
the great reversal.
I don't want to miss the moving moments.
Please!
Well, I'll stay in the Gallo Suite tonight...
as a guest.
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